Our Office Care Manager

Our office care manager strives to foster teamwork and customer service among our staff, while continuously looking for ways to exceed patient expectations.

As the office manager, I would like to extend some friendly reminders to our patients and families:

• If your child is ill, remember to call the office on the day you would like your child to be seen for an open access appointment. (See Scheduling Page for more information about appointment types)
   
• Try to show up to your appointment a few minutes early, if possible. This allows our doctors to try to be as prompt in getting to your child as they can. If it is your first visit to our office, please review the FAQs page to ensure that you know what to bring and what to expect from your visit. (See Patient Information for Frequently Asked Questions)
   
• Allow up to one week for:
  
  • Medication refills
  • Specialist referrals
  • Copies of immunization records
  • Completion of school/daycare/sports physical/WIC forms
  • Other non-urgent requests.
  Please plan ahead to ensure that you have adequate time to have these issues addressed.
   
• Consider scheduling well child check ups in the summertime when the office is less likely to be busy. Scheduling your appointment during the non-peak season may also allow the doctor more time to spend with your child if needed.
   
• Consider preparing a list of questions or concerns that you want to address with your child’s doctor before your visit. This can prevent you from having to call back with questions to the nurse and/or prevent you from having to schedule another appointment.
   
• If you are not completely satisfied with your visit to our office, please take a few minutes to speak with our office care manager to share your ideas as to how we can exceed your expectations on your next visit.