Policies

At Priority Care Pediatrics, we work hard to use antibiotics responsibly and only when they’re truly needed.

We take time to educate families on the appropriate use of antibiotics and follow evidence-based guidelines for every condition. Not all ear pain or green nasal drainage requires antibiotics — in many cases, these symptoms are caused by viruses that get better on their own.

For your child’s safety, we do not routinely prescribe antibiotics over the phone, as an in-person evaluation is often necessary to make the best decision. We will prescribe antibiotics only when we believe they are the most appropriate treatment for your child’s illness.

At Priority Care Pediatrics, we value your time — and the time of every family we serve. We make every effort to run on schedule and appreciate your help in keeping appointments timely and efficient.

Please plan to arrive at least 10 minutes before your scheduled appointment time. New patients and those who have not completed pre-registration should arrive no later than 15 minutes before the appointment. 

We understand that unexpected delays can happen, but if you arrive late, we may need to reschedule your visit to avoid delays for other patients.

You’ll receive appointment reminders by phone, text, or email to help you stay on track with upcoming visits.

Missed and Canceled Appointments

Broken or missed appointments create gaps that could have been used to care for another child. We kindly request at least 24 hours’ notice if you need to cancel or reschedule an appointment.

• A fee may be charged for a second missed appointment.
• Three consecutive missed appointments may result in discharge from the practice.
• For new patients, a fee may be charged if the first appointment is missed.

We truly appreciate your cooperation — it helps us provide the best care possible to all of our patients while respecting everyone’s time.

At Priority Care Pediatrics, we believe every child deserves compassionate, high-quality care — no matter who they are or where they come from.

We proudly welcome patients and families of all backgrounds, races, ethnicities, religions, gender identities, sexual orientations, and abilities. Our practice is built on respect, kindness, and understanding. We celebrate the diversity of the families we serve and are committed to creating a safe, inclusive environment where everyone feels valued, heard, and supported.

Because at Priority Care Pediatrics, every child’s health matters — and every family belongs.

To help us stay on schedule and respect the time of all our patients, Priority Care Pediatrics has a 10-minute late policy. If you arrive more than 10 minutes after your scheduled appointment time, you may be asked to reschedule or wait until the next available appointment.

We understand that unexpected delays happen, and we’ll do our best to accommodate you when possible — but keeping appointments on time helps ensure that every child receives the care and attention they deserve.

Efficiency through the use of technology

You will be encouraged to consult our website, register for and use our patient portal, and effectively use automated reminders for appointments and for routine care/immunizations that are due.

Use of Ambient Listening and AI Technology

At Priority Care Pediatrics, we use ambient listening technology during some visits to help our providers accurately document medical information. This technology securely captures the conversation between the provider and patient and uses AI assistance to generate clinical notes, allowing our providers to focus more on you and your child rather than typing on a computer.

All recordings are HIPAA-compliant, used only for documentation purposes, and are not stored or shared once the note is complete. Your privacy and trust are extremely important to us, and this technology helps us enhance care while maintaining the highest standards of confidentiality.

At Priority Care Pediatrics, LLC (PCPeds), the health and well-being of our patients, their families, our staff, and our community are our highest priorities. We recognize that there has been increased discussion and concern surrounding vaccines; however, it is important to emphasize that immunizations remain one of the most thoroughly researched and safest medical practices in modern history.

Vaccines are safe, effective, and lifesaving. Following the AAP-recommended immunization schedule is the best way to protect children and the community from preventable diseases. At PCPeds, we stand firmly with the overwhelming scientific evidence: immunizations save lives.

To ensure the highest standard of care and safety for all our patients, our providers have adopted the following policy:

• All patients are required to be fully immunized according to the AAP schedule.
• Immunizations must be initiated at the first well visit.
• Patients must follow our standard well visit schedule to remain up to date. We are happy to discuss any vaccine questions or concerns during a separately scheduled visit dedicated to that purpose.

Accepted Exceptions

• After consultation with a PCPeds provider, certain medical circumstances may warrant an exemption from one or more vaccines, including:
• Severe allergy to a vaccine component (minor allergies may require observation but do not prohibit vaccination).
• Vaccine not available at the time of visit.
• Severe immune suppression.
• Close contact with an immunocompromised individual precluding vaccination.
• Severe illness within 24 hours of a scheduled immunization (minor illness will not prevent vaccination).
• Chronic high-dose steroid treatment (≥2 weeks).
• Age or medical condition outside approved vaccine guidelines.
• Specific chronic illness preventing vaccination.

All required immunizations — with the exception of the influenza vaccine, which is highly recommended but not required — must be kept up to date. Missed vaccines will be administered at the next appropriate visit following the AAP catch-up schedule.

PCPeds does not honor alternative vaccine schedules written by outside providers. Our team will work with you to bring your child up to date as safely and efficiently as possible.

We respect the rights of parents and guardians to make healthcare decisions for their children. However, because we believe vaccination is essential to maintaining a safe and healthy practice environment, families who choose not to comply with this policy will need to seek care elsewhere. We do not maintain a list of providers who offer alternative or delayed vaccine schedules, nor do we recommend seeking care from those who do.